Refund policy

Cancellations & Statutory Return Rights

  • Statutory Cancellation Window: In accordance with the UK Consumer Contracts Regulations 2013, you have the right to cancel your order for any reason within 14 calendar days from the date you receive your items.

     

  • Return Conditions: To qualify for a full refund under statutory cancellation rights, items must be returned unread, unused, and in their original packaging condition.

     

  • Custom/Personalized Exemption: Items that are explicitly personalized or custom-commissioned are exempt from statutory cancellation rights.

     

  • Dispatch Cancellations: Cancellation requests submitted before dispatch will be refunded in full immediately. Once an order has been dispatched, the physical item must be returned to us before a refund can be issued.

     

 Strict Damage & Replacement Criteria

Special edition books feature delicate treatments such as sprayed edges, foil stamping, and custom dust jackets. Minor cosmetic variations are a natural part of the manufacturing process. We apply strict standards for damage and replacement claims:

 

Qualifying Damage (Eligible for replacement evaluation):

 

  • Severe tears or detachment of the dust jacket or hardcover binding (> 1 cm).

  • Major corner crushing that impacts the structural integrity of the book.

  • Missing, misbound, unreadable, or upside-down interior pages.

  • Deep gouges or significant punctures across the cover or spine.

Non-Qualifying Cosmetic Imperfections (Not eligible for return or replacement):

  • Minor paint bleeding, slight edge unevenness, or light overspray on sprayed or printed edges.

  • Small corner dings under 5 mm.

  • Creasing or damage to outer cardboard shipping packaging (packaging exists to protect the product inside).

  • Minor surface scuffing or light scratches on matte finishes or foil.

     

Submitting Claims & Return Postage Terms

  • Filing a Damage Claim: If your item arrives with qualifying damage, you must contact customer support within 14 calendar days of delivery at orders@plotpoisonandpages.co.uk with your order number, photos of the outer shipping packaging, and clear close-up photos of the damaged item.

     

  • Return Postage (Change of Mind / Minor Inquiries): For standard statutory cancellations or voluntary returns, the customer is responsible for covering return shipping costs. We recommend using a tracked courier service as we cannot refund items lost in transit.

     

  • Return Postage (Confirmed Faulty/Damaged Items): If an item is confirmed by us to be genuinely defective, misbound, or severely damaged in transit under the Consumer Rights Act 2015, we will provide a prepaid return label or reimburse reasonable return shipping costs upon receipt.

     

  • Refund Processing: Original standard delivery charges paid at checkout will be refunded for valid statutory returns or confirmed damaged items. Store credit or replacements will be offered at our discretion if stock is available.